Privacy Policy

Last updated: July 2026

Phoenix Carpet & Upholstery Cleaning ("Phoenix", "we", "us", "our") respects your privacy and is committed to protecting the personal information we collect from our customers, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)

By using our website or engaging our services, you agree to the collection and use of information as described in this policy.

What Information We Collect

We collect personal information that is reasonably necessary to provide our carpet, upholstery, tile, and related cleaning services. This may include:

Name and contact details (phone number, email address, postal address)
Property address where services are performed
Payment and billing information
Booking details, including preferred service dates and job specifics
Communications you send us, including enquiries, feedback, and reviews
Information provided when requesting a quote, whether by phone, email, or our website contact form

We do not knowingly collect sensitive information unless it's directly relevant to providing a service (for example, noting a health-related reason for a specific cleaning request), and we will only collect this with your consent where required.

How We Collect Information

We collect personal information directly from you when you:

Contact us for a quote or booking
Fill out a form on our website
Call, email, or message us
Engage our services and provide details relevant to the job
Leave a review or provide feedback

We may also collect limited information automatically through our website, such as browser type, pages visited, and general usage data via cookies or analytics tools. This information does not personally identify you unless combined with other data you've provided.

How We Use Your Information

We use the personal information we collect to:

Provide quotes and schedule bookings

Perform the cleaning services you've requested

Communicate with you about appointments, changes, or follow-ups

Process payments and issue invoices or receipts

Respond to enquiries, feedback, or complaints

Improve our services and website

Meet legal and regulatory obligations

We do not use your personal information for any purpose beyond what is reasonably necessary to run our business and deliver our services.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your information to:

Staff and technicians who need it to carry out a booked service
Payment processors, for the purpose of processing transactions
Software providers used for scheduling, invoicing, or customer communication
Property managers or landlords, where relevant to a booking they've arranged on a tenant's behalf
Government bodies or authorities, where required by law
Any third parties we work with are expected to handle your information securely and only use it for the purpose it was provided.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, and disclosure. This includes secure storage of records, restricted access to customer data, and secure handling of payment information through reputable payment processing providers.

While we take security seriously, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but will act promptly to address any known risk to your information.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect the functionality of certain features.

We may use website analytics tools to understand general visitor behaviour. This data is used in aggregate and is not used to personally identify individual visitors.

Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate or out of date.

To make a request, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements. Once information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly so we can investigate and resolve the matter.

If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phoenix Carpet & Upholstery Cleaning

Chisholm, NSW

Phone: 02 4046 7620

Email: send us a message here